Customer Privacy Policy

Customer Privacy Policy

This Policy explains when and why we collect personal information about our customers, how we use it, the conditions in which we may disclose this information to others and how we keep it secure.

What information do we collect?

Personally Identifiable Information (Personal Data)

When contacting EasyLife Mobility to place an order, arrange a home visit or request information, the information and data we collect might include your name, address, email address, IP address, phone number, payment details as well as the items you have ordered (dependant on nature of interaction).

If, when placing an order with us, you have claimed VAT relief, we will also collect the medical condition used to claim the relief and an authorising signature from the claimant or their representative.

Non-Personally Identifiable Information

When using our website, we also collect Non-Personally Identifiable Information such as, page visits, duration of visits, origination links, number of pages visited and search terms used. This information is not identifiable and is used in an analytics capacity only.

How is your information used?

We have outlined below how and when we will use data and information we have captured (Personally & Non-Personally Identifiable). We have also outlined how your information and data will not be used by ourselves.

Personally Identifiable Information

We may use your information to:

  • Process an order you have submitted
  • Transact and process a sale in store
  • To arrange to and visit your home to carry out any assessments or engineering works which you have requested
  • Arrange delivery of items placed for Home Delivery
  • Send you any product information you have specifically requested by post or electronically (including brochures)
  • Send you After-Sales information directly related your purchase (where applicable) such as service reminders, upgrade offers etc
  • Prove eligibility for VAT Exemption if requested by HMRC
  • Contact you in relation to current orders or requests placed with Easylife Mobility (Engineering requests, home delivery orders, special orders) via phone, writing or electronically (email or text message).

 
We will not use your information to:

  • Send unrelated marketing materials from ourselves or third parties (without your consent)
  • Share with third parties or other companies outside of the requirements led by the agreement entered into (payment processors, delivery couriers etc)
  • Contact you for reasons unrelated to reasons listed above

Non-Personally Identifiable Information

We may use this information to:

  • Track website usage
  • Improve the website layout
  • Track the popularity of products
  • Improve our range of products and services available online
  • Track where our users visit our site from
  • Track how visitors access the website

Your Information

If you believe any information we may have is incorrect or requires updating then please contact us and we will update our records as soon as physically possible but within 1 month in any event.

If you no longer wish us to store your information and invoke your ‘Right to be Forgotten’ then please contact us via email - EasyLifeMobility@outlook.com

We are able to remove customer information and sales history from our database. We are however, required to store customer information and sales history for up to 7 years if the customer has purchased an item and claimed VAT Relief. This is a legal requirement by HMRC in line with any potential VAT Audits which may occur. Once this duration has passed we are able to remove all records and files.

Please be aware that should you request us to remove your information from our systems, this may void any warranties. We would ask that you retain all paperwork and sales invoices related to items purchased to aid us with any warranty claims arising after deletion.