EasyLife Mobility Terms & Conditions

Damaged & Faulty Items

If any item we have supplied is damaged on receipt or, within 14 days of supply, develops a fault, we will ask you to return the item to us for inspection. We will then replace or repair the item free of charge or refund the price you paid for it together with any packing and postage / delivery charges you paid to us for delivery of that item. You may have additional manufacturers’ warranties with some products such as electrical items giving you additional rights and you should check these carefully. To exercise your right to a refund, please follow the instructions in ‘How to Return Items’ below.

Cancellation Rights

Consumers have the right to cancel orders for goods or services that have been placed on easylifemobilityscooters.co.uk for up to 14 working days after the date on which the item(s) are delivered. This is called the ‘cooling off period’.

This right does not apply to certain items such as:

Any item that is made from materials that may be distorted if worn.

Any item which requires us to provide a service before approving the item for supply – provided that we have begun to provide the service in question.

Any item that is made to order or customised.

To exercise your cancellation right, you should follow the instructions in ‘How to Return Items’ below.

You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes, for example, keeping any hygiene seals and clear plastic wrappings in place.

How To Return Items

Damaged & Faulty Items: To return a damaged or faulty item you must return the goods to 68 High Street, Wombwell, Barnsley, South Yorkshire within 14 days of your purchase. For large or high value items we may offer to collect them from you again at our cost, however, please note this is at our discretion and location dependent.

Cancelled items: To return a cancelled items you must return the goods to 68 High Street, Wombwell, Barnsley, South Yorkshire within 14 days of your purchase. You may return the items to us by your own preferred method. However, if you wish for us to arrange collection of larger items, charges may apply.